Terms and conditions
Terms & Conditions ("T&C")
Product: We are the seller and we are the producer of paint-by-number kits. All kits are manufactured by us in Czech Republic (member of European Union). We are not reselling any products from China (as is unfortunately very common on the market).
Seller: Our legal entity is Honkee s.r.o., a company incorporated in Czech Republic under ID 08080321. We follow the commercial law of the Czech Republic (member of the European Union), namely Act No. 89/2012 of Coll., the Civil Code.
Our address: Ceskobrodska 65, 190 11 Prague 9, Czech Republic
Any time that you need to contact us, please use our email info@paintingfromphoto.com
Purchase agreement: You are the buyer and you pay the price for the goods that you selected. By finishing a purchase order on our website, you agree with these T&Cs and purchase agreement is created.
Payment: We accept online payments only. All major payment card providers are accepted via our payment gate.
Delivery: We deliver our products to you using the carrier that you selected in your order. We will not charge you for any other costs on top of the costs in your purchase order.
If the goods are delivered to the buyer via a carrier, the buyer is obliged to check whether the packaging of the goods is damaged and to notify the carrier of any possible defects. The buyer is not obliged to accept from the carrier goods with damaged packaging indicating unauthorised entry. The buyer confirms the integrity of the shipment by signing the delivery note, with the understanding that any later claim relating to damage to the packaging cannot be taken into account.
Billing: After we send you products you ordered, billing documents will be made available to you.
You are the owner of the picture that you send to us and you are responsible for any third party rights violation that may occur. We are pretty much like a printing company. We’ll print whatever you give us to print.
RETURN POLICY
if you have purchased a product that is modified according to your wishes, an image from your own photo, it is not possible to withdraw from the purchase contract.
If the shipment does not arrive, we will send it to you again immediately or return all the money to you. You decide.
If you do not like the product or if it has any defect, please describe your issues, send us some picture to help us understand the problem and we will solve it in order for you to remain our happy customer.
Please contact us on our email info@paintingfromphoto.com
For returns of any unwanted products, please use our address Honkee s.r.o, Ceskobrodska 65, 190 11 Prague 9 (contact telephone 723 111 975)
Other T&C:
The articles of these T&Cs become part of the purchase agreement.
The seller may change the T&Cs, but those articles that were valid when you made the purchase order will remain valid.
Our website contains product descriptions and their prices. The prices are valid as long as they are displayed on the website.
We are a VAT payer.
The prices stated on our website are final. There are absolutely no hidden costs.
We consider the contact details that you provided in the purchase order to be correct.
We will always confirm your order via automated email soon after you place the order.
The seller may occasionally ask the customer to reconfirm the order or approve provided graphical layouts.
You agree that the purchase agreement is made electronically and remotely.
If there are more discounts related to one product, they cannot be combined.
You agree that it is not possible to cancel the purchase agreement in those cases, when the ordered product was made from your photo.